Effective as of September 19, 2022
Coach LLC is committed to ensuring that your privacy is protected. Learn more about the information we collect, how we process the data, and how we respect and secure your privacy.
Coach LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Purpose and who we are
Legal Bases for the Processing of Personal Data
Most of our processing is necessary to deliver you our services and materials and perform a contract and the terms of service with you and to fulfil and complete your transactions entered into with us or provide the services. We need to process your personal data to deliver your order.
We use and process your personal data as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so. For example, for user support, promotion of our business, communication with you, administrative and technical issues, invitations, reminders, the prevention of frauds, illegal activity, or any violation.
What Information We Collect and How We Collect Them
We collect personal data and/or information from you in various ways:
- When you register on our websites
- When you register on our webinars
- When you book in your calls
- When you book in your coaching sessions
- When we record a call with you
- When you join our social media groups
- When you subscribe to our newsletters
- When you subscribe to notifications from us
- When you affix your signature on our contracts
- When you process payments on any of our services
- When you register for an account, update or change information for your account
- When you purchase products or services
- When you complete a survey or feedback form
- When you log in onto or access third-party sites e.g Facebook, from our site which may include text or images
- When you participate on forums or group discussion e.g Facebook Group or Q&A sessions. Remember that the information you provide in this venue will be publicly available so you should not post information that is too confidential or sensitive.
We may collect the following information:
- name and job title
- contact information including email address and phone numbers
- demographic information such as postcode, preferences and interests
- education and employment history
- call recording (All of our calls are recorded unless stated otherwise.)
- other information relevant to customer feedback and/ or promotional materials
- IP address
- URLs which you may have linked to our Site
- operating system
- browsing system used by each user on the site
- log in details to third-party services being used in the program
- bank account details
- credit / debit card details
You may, however, visit our site anonymously by using the “incognito” or “private” feature of your browser or by disabling cookies.
Other Information We Collect
Social buttons. On many of the pages of Coach LLC sites you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google, Facebook, and LinkedIn. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of Coach LLC. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on Coach LLC’s site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Coach LLC, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
External web services. We use a number of external web services on Coach LLC sites mostly to display content within our web pages. For example,to display slideshows we sometimes use SlideShare; to show videos we use YouTube and Vimeo. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.
Email tracking. Some emails that we send you have no tracking in at all, for example personal correspondence or emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site and we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should unsubscribe from the our newsletter.
What We Do With The Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- We may send you information of offers outside of Coach LLC that will be of your interest.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Providing the Site and our services. We may use Personal Data which you provide to us in order to allow you to access and use the Site and in order to provide any information, products or services that you request from us.
Updates. We use Personal Data collected when you sign-up for our various email or update services to send you the messages in connection with the Site or an Online Course. We may also archive this information and/or use it for future communications with you, where we are legally entitled to do so.
Identity Verification. For services that require identity verification, we use the Personal Data that we collect for verifying your identity, and for authenticating that submissions made on the Site were made by you. This service may be provided through a third-party identity verification vendor.
Disclosure to Coach LLC Operations and Maintenance Contractors. We use various service providers, vendors and contractors (collectively, “Contractors”) to assist us in providing our products and services to you. Our Contractors may have limited access to your Personal Data in the course of providing their products or services to us, so that we in turn can provide our products and services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Online Course. Access to your Personal Data by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for us.
Third Party Credit Card Processing. Coach LLC provides you with the ability to pay for online courses and other services using a credit card through a third party payment processing service provider. Please note that our service provider – not Coach LLC – collects and processes your credit card information.
Retention of Personal Data
We keep your Personal Data for no longer than necessary for the purposes for which the Personal Data is processed. The length of time we retain Personal Data for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights. Unless mentioned otherwise we keep personal data indefinitely unless explicitly instructed to delete it.
Confidentiality & Security of Personal Data
The Internet is not a 100% secure environment and we cannot guarantee the security of Personal Data, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. It is your responsibility to protect the security of your login information. Please note that e-mail communications are typically not encrypted and should not be considered secure.
Coach LLC implements a variety of security measures to maintain the safety of your personal data when you enter, submit, or access your personal data.
We care about the security of our users. While we work to protect the security of your account and related information, we cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account by emailing firstname.lastname@example.org.
Controlling, Updating or Deleting Your Personal Data
You can exercise the following rights by contacting us.
You have the right to access information about you, especially:
− the categories of data;
− the purposes of data processing;
− third parties to whom the data was disclosed;
− how long the data will be retained and the criteria used to determine that period;
− other rights regarding the use of your data.
The right to access information may be performed only by you or your legal representative. In case if you request the right to access information via a legal representative, you have to provide proof of whether such a person may represent you.
You have the right to make us correct any inaccurate personal data about you.
You can object to using your personal data for profiling you or making automated decisions about you. We may use your data to determine whether we should let you know the information that might be relevant to you.
You have the right to restrict processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
You have the right to the data portability of your data to another service or website. We will give you a copy of your data in a readable format so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you.
You have the right to be “forgotten”. You may ask to erase any personal data about you if it is no longer necessary for us to store the data or in other certain circumstances. We will also deactivate your account. Please, note, that we cannot restore permanently deleted accounts or personal data.
You have the right to lodge a complaint regarding the use of your data by us. You can address a complaint to your national regulator (to access the list of some regulators, click here).
Once we receive any of your requests we will consider and decide on it within one month unless there is a justified requirement to provide such information faster. This term may be extended according to the applicable law.
We may request specific information from you to confirm your identity when necessary and reasonable. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
You do not need to pay a fee to access information or other rights but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive, or refuse to comply with your request in these circumstances.
International Privacy Practices
Coach LLC’s Sites are primarily operated and managed on servers located and operated within the United States. In order to provide our products and services to you, we may send and store your Personal Data outside of the country. We are committed to protecting the privacy and confidentiality of Personal Data when it is transferred.
If you reside or are located within the European Economic Area (EEA) and such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as you would have within the EEA to the extent feasible under applicable law. We have signed data processing agreements and standard contractual clauses with supplementary measures to transfer your personal data outside the EEA.
No Information from Children Under 16
Coach LLC strongly believes in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain Personal Data on our Site from persons under 16 years of age, and no part of our Site is directed to persons under 16 years of age. If you are under 16 years of age, then please do not use or access this Site at any time or in any manner. We will take appropriate steps to delete any Personal Data of persons less than 16 years of age that has been collected on our Site without verified parental consent upon learning of the existence of such Personal Data.
I’m Sai Blackbyrn, better known as “The Coach’s Mentor.” I help Coaches like you establish their business online. My system is simple: close more clients at higher fees. You can take advantage of technology, and use it as a catalyst to grow your coaching business in a matter of weeks; not months, not years. It’s easier than you think.